{"id":36788,"date":"2025-08-29T14:29:33","date_gmt":"2025-08-29T14:29:33","guid":{"rendered":"https:\/\/spaineasy.com\/?page_id=36788"},"modified":"2025-08-29T14:57:35","modified_gmt":"2025-08-29T14:57:35","slug":"customer-satisfaction-survey","status":"publish","type":"page","link":"https:\/\/spaineasy.com\/fr\/portal\/customer-satisfaction-survey\/","title":{"rendered":"Customer Satisfaction Survey"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" 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0.35 ;transform: scale(1, 1);mix-blend-mode:normal;\"><\/div><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:2em;--awb-padding-right:2em;--awb-padding-bottom:2em;--awb-padding-left:2em;--awb-padding-right-small:0px;--awb-padding-left-small:0px;--awb-overflow:hidden;--awb-bg-color:rgba(255,255,255,0.83);--awb-bg-color-hover:rgba(255,255,255,0.83);--awb-bg-size:cover;--awb-border-radius:15px 15px 15px 15px;--awb-width-large:66.666666666667%;--awb-margin-top-large:15px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:371px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:119px;--awb-spacing-left-small:1.92%;\" id=\"formreco\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one titrepluspetitmobile\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:0px;--awb-margin-left-small:0px;--awb-font-size:26px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:26;--minFontSize:26;line-height:1.16;\">Customer Satisfaction Survey<\/h1><\/div><style>.fusion-form-radio label::before {\r\n background-color:#ffffff\r\n}<\/style><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-36793\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;\" data-form-id=\"36793\" data-config=\"{&quot;form_id&quot;:36793,&quot;form_post_id&quot;:36793,&quot;post_id&quot;:36788,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;message&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;redirect_timeout&quot;:&quot;0&quot;,&quot;field_labels&quot;:{&quot;Full Name&quot;:&quot;&quot;,&quot;How would you rate the support provided by your property hunter so far? &quot;:&quot;How would you rate the support provided by your property hunter so far? &quot;,&quot;Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?&quot;:&quot;Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?&quot;,&quot;How would you describe the general attitude of your property hunter in their communication with you?&quot;:&quot;How would you describe the general attitude of your property hunter in their communication with you?&quot;,&quot;In your opinion, what could we improve in our service or in your property hunter\\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)&quot;:&quot;In your opinion, what could we improve in our service or in your property hunter\\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)&quot;},&quot;field_logics&quot;:{&quot;Full Name&quot;:&quot;&quot;,&quot;How would you rate the support provided by your property hunter so far? &quot;:&quot;&quot;,&quot;Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?&quot;:&quot;&quot;,&quot;How would you describe the general attitude of your property hunter in their communication with you?&quot;:&quot;&quot;,&quot;In your opinion, what could we improve in our service or in your property hunter\\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;Full Name&quot;:&quot;text&quot;,&quot;How would you rate the support provided by your property hunter so far? &quot;:&quot;rating&quot;,&quot;Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?&quot;:&quot;radio&quot;,&quot;How would you describe the general attitude of your property hunter in their communication with you?&quot;:&quot;radio&quot;,&quot;In your opinion, what could we improve in our service or in your property hunter\\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)&quot;:&quot;textarea&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;,&quot;form_views&quot;:&quot;ajax&quot;,&quot;form_views_counting&quot;:&quot;all&quot;}\"><form action=\"https:\/\/spaineasy.com\/fr\/portal\/customer-satisfaction-survey\/\" target=\"_self\" method=\"post\" class=\"fusion-form fusion-form-36793\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:;--awb-flex-shrink-medium:;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:;--awb-flex-shrink-small:;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"36793\"><input type=\"text\" autocomplete=\"off\" name=\"Full Name\" id=\"Full Name\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" placeholder=\"Full Name *\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-rating-field fusion-form-label-above\" style=\"--awb-icon-color:var(--awb-custom16);\" data-form-id=\"36793\"><fieldset class=\"fusion-form-rating-area fusion-form-rating-area-1\"><legend class=\"fusion-form-label-wrapper \"><span class=\"label\">How would you rate the support provided by your property hunter so far?  <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/span><\/legend><div class=\"fusion-form-rating-wrapper\"><input id=\"5-1\" type=\"radio\" value=\"5\" name=\"How would you rate the support provided by your property hunter so far? \" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"5-1\" class=\"fusion-form-rating-icon\"><i class=\"fa-star fas\"><\/i><\/label><input id=\"4-1\" type=\"radio\" value=\"4\" name=\"How would you rate the support provided by your property hunter so far? \" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"4-1\" class=\"fusion-form-rating-icon\"><i class=\"fa-star fas\"><\/i><\/label><input id=\"3-1\" type=\"radio\" value=\"3\" name=\"How would you rate the support provided by your property hunter so far? \" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"3-1\" class=\"fusion-form-rating-icon\"><i class=\"fa-star fas\"><\/i><\/label><input id=\"2-1\" type=\"radio\" value=\"2\" name=\"How would you rate the support provided by your property hunter so far? \" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"2-1\" class=\"fusion-form-rating-icon\"><i class=\"fa-star fas\"><\/i><\/label><input id=\"1-1\" type=\"radio\" value=\"1\" name=\"How would you rate the support provided by your property hunter so far? \" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"1-1\" class=\"fusion-form-rating-icon\"><i class=\"fa-star fas\"><\/i><\/label><\/div><\/fieldset><\/div><div class=\"fusion-form-field fusion-form-radio-field fusion-form-label-above radiochoicecircle\" style=\"\" data-form-id=\"36793\"><fieldset><legend class=\"fusion-form-label-wrapper\"><span class=\"label\">Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage? <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/span><\/legend><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-0\" type=\"radio\" value=\"Absolutely\" name=\"Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-0\">Absolutely<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-1\" type=\"radio\" value=\"Mostly yes\" name=\"Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-1\">Mostly yes<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-2\" type=\"radio\" value=\"Somewhat\" name=\"Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-2\">Somewhat<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-3\" type=\"radio\" value=\"Not really\" name=\"Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-3\">Not really<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-4\" type=\"radio\" value=\"Not at all\" name=\"Do you feel supported consistently by a serious, well-organized, available, and responsive team at each stage?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-do-you-feel-supported-consistently-by-a-serious,-well-organized,-available,-and-responsive-team-at-each-stage?-1-4\">Not at all<\/label><\/div><\/fieldset><\/div><div class=\"fusion-form-field fusion-form-radio-field fusion-form-label-above radiochoicecircle\" style=\"\" data-form-id=\"36793\"><fieldset><legend class=\"fusion-form-label-wrapper\"><span class=\"label\">How would you describe the general attitude of your property hunter in their communication with you? <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/span><\/legend><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-0\" type=\"radio\" value=\"Professional and reassuring\" name=\"How would you describe the general attitude of your property hunter in their communication with you?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-0\">Professional and reassuring<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-1\" type=\"radio\" value=\"A bit distant, lacks a personal touch\" name=\"How would you describe the general attitude of your property hunter in their communication with you?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-1\">A bit distant, lacks a personal touch<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-2\" type=\"radio\" value=\"Warm, but sometimes a little too informal\" name=\"How would you describe the general attitude of your property hunter in their communication with you?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-2\">Warm, but sometimes a little too informal<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-3\" type=\"radio\" value=\"Balanced \u2013 just right\" name=\"How would you describe the general attitude of your property hunter in their communication with you?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-3\">Balanced \u2013 just right<\/label><\/div><div class=\"fusion-form-radio\"><input tabindex=\"\" id=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-4\" type=\"radio\" value=\"Committed, but sometimes a bit too present\" name=\"How would you describe the general attitude of your property hunter in their communication with you?\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"radio-how-would-you-describe-the-general-attitude-of-your-property-hunter-in-their-communication-with-you?-2-4\">Committed, but sometimes a bit too present<\/label><\/div><\/fieldset><\/div><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"36793\"><label for=\"In your opinion, what could we improve in our service or in your property hunter\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)\">In your opinion, what could we improve in our service or in your property hunter\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.) <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"2\" tabindex=\"\" id=\"In your opinion, what could we improve in our service or in your property hunter\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)\" name=\"In your opinion, what could we improve in our service or in your property hunter\u2019s support to better meet your needs? (Your feedback will be reviewed by our management team to help us improve.)\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;\"><p><i>(Your feedback will be reviewed by our management team to help us improve.)<\/i><\/p>\n<\/div>\n<div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"36793\"><div style=\"text-align:center;\"><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span  button-default form-form-submit\" data-form-number=\"36793\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Submit my feedback<\/span><\/button><\/div><\/div><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\" data-instance=\"1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Thank you for your time \u2014 your feedback is truly valuable.\n\nYour opinion matters to us and helps us improve our service every day, so we can offer you the best experience possible.\n\nIf you have any concerns or would like to share more details about your experience or needs, please don\u2019t hesitate to contact us directly \u2014 your satisfaction is our top priority.\n\nThank you for your trust and honesty.<br><br><a href=\"https:\/\/spaineasy.com\/portal\/\">Back to the Client Portal<\/a><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><div class=\"fusion-alert alert error alert-danger fusion-alert-center fusion-form-response fusion-form-response-error fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-exclamation-triangle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">An error occurred. Please try again.<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><\/form><\/div>    <script>\n        \/\/ R\u00e9cup\u00e9ration des param\u00e8tres de l'URL\n        const params = new URLSearchParams(window.location.search);\n        const nom = params.get('nom');\n        const prenom = params.get('prenom');\n\n        \/\/ S\u00e9lectionne l'\u00e9l\u00e9ment input par son ID\n        const nomInputElement = document.getElementById('Nom');\n\n        \/\/ Si le champ existe et que les param\u00e8tres sont pr\u00e9sents\n        if (nomInputElement) {\n            if (nom && prenom) {\n                nomInputElement.value = `${prenom} ${nom}`; \/\/ Combine pr\u00e9nom et nom\n            } else if (nom) {\n                nomInputElement.value = nom; \/\/ Si seul le nom est pr\u00e9sent\n            } else if (prenom) {\n                nomInputElement.value = prenom; \/\/ Si seul le pr\u00e9nom est pr\u00e9sent\n            }\n        }\n    <\/script><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":34002,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-36788","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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